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FAQ

 

Shipping and Delivery

 

How long does shipping and delivery take?

 

Delivery times can vary depending on your location and the availability of the materials. Once the order is placed, our representative will contact and provide an estimated delivery time during the confirmation call.

What are your delivery rates?

 

Delivery charges are calculated based on various factors such as the distance of the delivery location, the weight and dimensions of the materials, and any additional services requested (e.g., special handling or loading/unloading).

 

Once the order is placed, our representative will provide you with the delivery charges during the confirmation call.

 

 

 

Returns/Replacement

 

What if I receive damaged materials?

 

In the rare event that you may receive damaged materials or product, first, you want to immediately take detailed notes and snap photos of both the compromised packaging and the broken products; this may help to determine whether the package was improperly packed by the seller, or improperly handled and damaged in transit.

Connect with our team immediately for assistance. We will arrange to replace the damaged items at no additional cost to you.

 

Can I cancel my order before it is confirmed?

 

Yes, you can cancel your order before it is confirmed. Please contact our customer support as soon as possible to initiate the cancellation.

 

Can I return or get a refund for an item if I change my mind?

 

Unfortunately, returns are not applicable for orders placed on Buildingsteps. We encourage you to carefully consider your purchase before placing an order. All sales are final, and the Company does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances.

 

CONTACT US

Email: Info@buildingsteps.com

Mobile: 9606910703

Address: Raja Sabha #35 3rd floor Off Lavelle Road, Kasturba Cross Road

Bangalore-560001