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Shipping & Returns Policy

 

 

DELIVERY POLICY

   

Order Processing

 

Once you place an order on our website, our team will process it within 3-4 business days. Order processing may take longer during peak seasons or due to unforeseen circumstances. We appreciate your patience during such times.

 

Delivery Time

An estimated delivery date of each product will be displayed on the product order page which is within 5-7 business days. On placing Your order, You will receive an email or SMS at the email address or mobile number provided to BUILDING STEPS TECHNOLOGIES containing a summary of the order and also the estimated delivery time to Your location. The seller may take additional time to pack and dispatch certain products and this time will be indicated by the message on the product order page. This period is to be added to the shipping speed You choose.

 

Delivery timeframes are just estimates and are not guaranteed delivery timeframes and should not be relied upon as such. Deliveries to certain locations may take longer than expected due to the accessibility of the location and serviceability of the logistics service provider.

 

Shipping Address

 

Your shipping address and pin code will be verified with the database of BUILDINGSTEPS TECHNOLOGIES before You proceed to pay for Your purchase. If Your order is not serviceable by our logistics service providers or the area is not covered, we will request that You provide us with an alternate shipping address. You can make purchases on the Website from anywhere in the world but at the same time, You must ensure the payment and shipping address is within India.

 

 When You submit an alternative address for delivery, You are responsible for accepting and collecting the package from such an alternative address. Confirmation from the logistics service provider of successful delivery to the alternative shipping address is deemed as acceptance of delivery by You and BUILDINGSTEPS TECHNOLOGIES will have no liability in this regard.

 

Delivery to Partner Store (subject to the availability of function and the facilities by the seller)

 

Instead of delivering the order to Your shipping address, You can choose to have Your product delivered to a partner store so You can pick up the package from the partner store at Your convenience. On Your collecting the package You will receive a notification by email or SMS at the email address or mobile number provided to BUILDINGSTEPS TECHNOLOGIES confirming delivery of the product. A list of our partner stores is available on our website / Website. If You do not collect the product from the partner store within the allowed time, the product will be returned to the seller and Your order will be canceled.  You can also choose to order the products in “Try at Store’ mode, in such cases, you can go to the physical store location and try/see the product before paying for the product at the store.

 

Delivery by BUILDINGSTEPS TECHNOLOGIES or Seller

 

The delivery of the ordered products from the seller to You will be made by logistics service providers assigned by BUILDINGSTEPS TECHNOLOGIES or Sellers.

 

The logistics service provider assigned by BUILDINGSTEPS TECHNOLOGIES will make a maximum of three [3] attempts to deliver Your order. In case You are not reachable, available or do not accept delivery of products in these attempts BUILDINGSTEPS TECHNOLOGIES reserves the right to cancel the order at its discretion. You may be informed of such cancellation by email or SMS at the email address or mobile number provided to BUILDINGSTEPS TECHNOLOGIES. The canceled order is returned to the seller. You agree not to hold BUILDINGSTEPS TECHNOLOGIES liable for any cancellation.

 

If You wish to request the Website to resend the product, You can do so by placing a new order for the product on the terms set out on the [‘product order page’] when You place the new order. Your order will be accepted subject to availability of the product.

 

In case there is any dispute regarding the shipment of the product or serviceability for the area not covered by the logistics service providers, BUILDINGSTEPS TECHNOLOGIES will not be responsible for the non-delivery of the product.

 

Title and risk of loss for all products ordered by You shall pass on to You upon delivery of the products at the shipping address provided by You.

 

Multiple Product Orders

 

In case You order multiple products in one transaction, BUILDINGSTEPS TECHNOLOGIES will endeavor to ship all products together. However, this may not always be possible due to some product characteristics or logistics issues or the location of the seller and You may receive the products separately and at different times. If You purchase multiple products in a single transaction, then all the products will be dispatched to a single shipping address given by You. If You wish to ship products to different addresses, then You should book the orders separately based on the shipping addresses.

 

Missing Items

 

In the event, that the product package received by You is missing one or more products or accessories or does not include the freebie or the order is partly delivered, You should inform the BUILDINGSTEPS TECHNOLOGIES through the Customer Care Team within 5 days of delivery date of the package. Missing product claims will not be accepted after 5 days from the delivery date.

 

When a package delivered is missing one or more products or accessories, You are requested to return the original package delivered to the seller by the Return Policy.

 

In the event of a dispute, The BUILDINGSTEPS TECHNOLOGIES will coordinate with You and the seller to reach an amicable solution. BUILDINGSTEPS TECHNOLOGIES is only a facilitating link between You and the seller and will not be liable in any manner.

 

Refusal of Delivery

 

Before accepting delivery of any product, kindly ensure that the product's packaging is not damaged or tampered with. If You observe that the package is damaged or tampered with, You are requested to refuse to accept delivery and inform the BUILDINGSTEPS TECHNOLOGIES within 5 days of the delivery date.

 

You are requested to fill out the delivery sheet/acknowledgment used by the logistics service providers and note down the condition of the delivered package. Damaged or tampered product claims will not be accepted beyond the returns policy

In the event of a dispute, BUILDINGSTEPS TECHNOLOGIES will coordinate with You and the seller to reach an amicable solution. BUILDINGSTEPS TECHNOLOGIES is only a facilitating link between You and the seller and will not be liable in any manner.

 

 

About Delayed Delivery

 

Sometimes, delivery may take longer due to:

  1. Bad weather.
  2. Transportation delays.
  3. Natural calamities.
  4. Political disruptions.
  5. Logistics service provider-related challenges.
  6. Product lost in transit.
  7. Regional or national holidays which are considered delivery holidays.
  8. Other unforeseen circumstances or events beyond the control of the BUILDINGSTEPS TECHNOLOGIES or logistics service provider.

 

If the estimated delivery date has passed and You still have not received Your order, please contact us and we will take steps to track Your package. In such cases, we may also try to proactively contact You. Please check Your emails and SMS regularly for such updates.

 

BUILDINGSTEPS TECHNOLOGIES will not compensate for any mental agony inconvenience or loss caused due to delay in delivery for any reason. You may be informed by email or SMS at the email address or mobile number provided to BUILDINGSTEPS TECHNOLOGIES if any product in the order is unavailable or is delayed or lost in transit.

 

Shipping Charges

 

You may be required to pay Shipping Charges in addition to the order value amount. The shipping charges, if any, will be Websiteear at the time of checkout. All delivery charges are inclusive of goods and service tax unless stated otherwise. Shipping Charges may vary for different pin codes because of the increase in shipping cost or the seller’s location in a different area. Delivery charges will vary according to pin codes as well as type of product.

 

RETURN POLICY

 

Reasons for Return

 

Return Policy makes it possible for You to return a product if You receive a damaged or defective product if the product is significantly different from what was purchased or when the package delivered is missing one or more products or accessories. Return Policy here should be read in conjunction with any specific terms and conditions Websitelicable to a product which can be found on the product descriptions page for returning a product.

 

BUILDINGSTEPS TECHNOLOGIES follows the return policies of the individual sellers

 

Conditions for Return

 

To return any product sold through the Website, You are required to comply with the below-mentioned conditions, viz.:

 

  1. The return has to be in compliance with the Return Policy associated with the product category and the seller.
  2. BUILDINGSTEPS TECHNOLOGIES should be notified of the receipt of a damaged or defective product or if the product is significantly different from what was purchased, within the period mentioned in the returns policy.
  3. Products should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and original boxes defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return and shall be sent back to You.
  4. The return packages should be strongly and adequately packaged so that there is no damage to products during transit.
  5. The returned products are subject to verification and quality checks by the sellers selling on BUILDINGSTEPS TECHNOLOGIES in order to determine the legitimacy of the complaint or return.
  6. If You have chosen the partner store option for delivery of the order and wish to return the product, You should return the product to the same store from where You collected the order or to another store that the partner might allow from time to time. You should return the product in original and unused condition along with all original price tags, labels, packing, barcodes, user manuals, warranty card and invoices, accessories, freebies and boxes received. Store reserves the right to accept the product and after a quality check.
  7. You should fill the Return Form provided by BUILDINGSTEPS TECHNOLOGIES with the originally delivered package or make it available to You over email or account and include it in the returned package. Return requests are not processed if the Return Form is incomplete or absent in the returned package received. The reason for return should be stated in the Return form. You should additionally fill out the delivery sheet used by the logistics service providers and note down any damaged or tampered condition of the delivered package.
  8. The return has to be in compliance with the return policy of the seller or the manufacturer of the product where Websitelicable.

 

 

If You are unable to inform BUILDINGSTEPS TECHNOLOGIES of the receipt of a damaged or defective product or the product is not as per specifications of Your order or the package delivered is missing one or more products or accessories as per the returns policy and procedure, BUILDINGSTEPS TECHNOLOGIES or Seller shall not be obliged to accept the returned product or be liable in this regard. In the event, such a product is sent to Seller, the product will be returned to the Customer and the same needs to be accepted from Seller or assigned logistics service provider. BUILDINGSTEPS TECHNOLOGIES or seller will not be responsible if the product is not accepted and no refund will be issued.

 

Damaged, Defective or Other Non-conforming Products

 

Returns of damaged, defective or other products eligible for return are accepted as under:

 

  1. In the event You receive a damaged or defective product or a product that does not comply with the specifications as per Your original or the product is delivered after the expected delivery period or the package delivered is missing one or more products or accessories and eligible for return as described by Return Policy, You are required to get in touch with the Customer Care Team through any of the below mentioned channels or submit a return request online (if such facility is available) as per the Returns Policy.
  2. Upon receiving Your return request, BUILDINGSTEPS TECHNOLOGIES shall verify the authenticity and the nature of the request and if the request is genuine, BUILDINGSTEPS TECHNOLOGIES will inform the seller of the return request and will ask the seller for a refund to be processed upon the receipt and quality check of the returned product. It will take a minimum of [ 4-6] business days to process Your request for return of products.
  3. BUILDINGSTEPS TECHNOLOGIES or Seller may arrange for pick-up of the product through an assigned logistics service provider. You will receive an email or SMS notification at Your email address or mobile number provided to BUILDINGSTEPS TECHNOLOGIES. In the event BUILDINGSTEPS TECHNOLOGIES is unable to arrange pick-up, BUILDINGSTEPS TECHNOLOGIES will notify You regarding the same and You will be required to send the product to the seller at the provided address using a reputed courier service in Your area.
  4. If Your pin code is not serviceable, BUILDINGSTEPS TECHNOLOGIES may ask You to ship the product to the seller using a relevant and available logistics service provider or Indian Postal services. Customers are required to submit the shipping information of the self-ship by contacting Customer Service. In the event the details are not provided and the shipment arrives without a return form or invoice, the refund may be delayed.
  5. Upon receipt of the returned product by the seller and successful completion of the quality check, You will receive an email or SMS confirmation at the email address or mobile number provided to BUILDINGSTEPS TECHNOLOGIES.  
  6. You will be refunded the product cost along with taxes and shipping charges, if any. Courier freight charges You paid to courier or shipping service for returning the product to seller will be reimbursed as per method agreed with You.

 

You expressly acknowledge that the seller is solely responsible for the damaged or defective product or a product that does not meet the specifications of Your original order or delayed delivery of the order or delivery of the package with one or more products or accessories missing and for any claims that You may have in relation to such products and BUILDINGSTEPS TECHNOLOGIES shall not in any manner be held liable for the same. In the event of dispute, BUILDINGSTEPS TECHNOLOGIES will coordinate with You and the seller to reach an amicable solution. BUILDINGSTEPS TECHNOLOGIES is only a facilitating link and an Intermediary as per definition under Information Technology Act, 2000 and rules framed thereunder, between You and the seller and BUILDINGSTEPS TECHNOLOGIES will not be liable in any manner.

 

Period for Return

 

Please refer “Know More” section of the product information page for the Period of Return i.e. period within which a product delivered can be returned by the Buyer subject to the other terms and conditions of the Return Policy contained hereunder.

 

Cancellation of Return Request

 

A request for return once made can be cancelled by contacting Customer Service. In case the Logistics Service provider arrives to receive the shipment and You want to cancel the request, You may choose to inform the logistics service provider that You do not wish to return the product. You will receive an email or SMS notification at the email address or mobile number provided to BUILDINGSTEPS TECHNOLOGIES cancelling Your return request.

 

Refusal of Return Request

 

BUILDINGSTEPS TECHNOLOGIES reserves the right to refuse or cancel any return request.  If the request for returns is not allowed by the Returns Policy, You will not be refunded the payment made or any costs and will not be able to raise a second request for return for the same product. You agree not to dispute the decision made by BUILDINGSTEPS TECHNOLOGIES and accept BUILDINGSTEPS TECHNOLOGIES’s decision regarding the refusal or cancellation and further agree not hold BUILDINGSTEPS TECHNOLOGIES liable for any refusal or cancellation.

 

Frivolous Complaints

 

In the event of frivolous or baseless complaints or requests regarding the quality or content of the products, BUILDINGSTEPS TECHNOLOGIES reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by BUILDINGSTEPS TECHNOLOGIES in this regard.

 

Return Shipping Process

 

Self-send Process

 

In case of return of products initiated and subsequent courier of the product by You, if it is found that the returned product was not delivered to the seller or any other designated location specified or the package was empty, the onus shall be on You to prove through submission of proof of delivery from the concerned courier service provider to establish Your claim of return. Self-courier of returns should be initiated within the periods specified in the BUILDINGSTEPS TECHNOLOGIES’s Returns Policy. BUILDINGSTEPS TECHNOLOGIES is not liable to process the return request until satisfactory proof of delivery is provided to BUILDINGSTEPS TECHNOLOGIES.

 

In case of damage claims, BUILDINGSTEPS TECHNOLOGIES may ask for pictures of the damaged product before it is Websiteroved or allowed for return.

 

For return shipping managed by BUILDINGSTEPS TECHNOLOGIES, You will need to hand over the product to the assigned logistics service provider at the time of pick-up. In the event the logistics service provider makes attempts to pick-up the product and You are unavailable or not ready to handover the product, BUILDINGSTEPS TECHNOLOGIES or logistics service provider will not be held responsible for the delay in pick-up or processing of the quality check by the seller and hence the refund. A maximum of 2 attempts will be made by the logistics service provider to pick-up the product to be returned. BUILDINGSTEPS TECHNOLOGIES will not be liable for the products returned by mistake.

 

In the event where a product not belonging to the seller selling on BUILDINGSTEPS TECHNOLOGIES is returned by mistake, BUILDINGSTEPS TECHNOLOGIES is not accountable for such misplacement and is not responsible for its delivery back to You or any costs incurred by You or any refund.

 

Discrepancy Between Information Provided by You and Our Logistics Service Provider

 

In case of any discrepancy in the status of pick-up of a product arranged by BUILDINGSTEPS TECHNOLOGIES, (where You claim the product has been returned, while our system suggests otherwise) refund will be initiated only if You successfully furnish the courier slip given by the BUILDINGSTEPS TECHNOLOGIES assigned logistics service provider at the time of the pick-up.

 

In cases where a seller or designated return location claims that the product received from You is different or the return of the product is not in compliance with the Returns Policy, the product will be dispatched back to Your shipping address and You are required to receive and accept the package. In the event of dispute, BUILDINGSTEPS TECHNOLOGIES will coordinate with You and the seller to reach an amicable solution. BUILDINGSTEPS TECHNOLOGIES is only a facilitating link between You and the seller and will not be liable in any manner.